222 lines
3.7 KiB
HTML
222 lines
3.7 KiB
HTML
<HTML
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><HEAD
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><TITLE
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>Getting Help</TITLE
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><META
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NAME="GENERATOR"
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CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+
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"><LINK
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REL="HOME"
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TITLE="Snort-Setup for Statistics HOWTO"
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HREF="index.html"><LINK
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REL="PREVIOUS"
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TITLE="Security Issues"
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HREF="security-issues.html"><LINK
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REL="NEXT"
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TITLE="Questions and Answers"
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HREF="faq.html"></HEAD
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><BODY
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CLASS="SECT1"
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BGCOLOR="#FFFFFF"
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TEXT="#000000"
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LINK="#0000FF"
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VLINK="#840084"
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ALINK="#0000FF"
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><DIV
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CLASS="NAVHEADER"
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><TABLE
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SUMMARY="Header navigation table"
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WIDTH="100%"
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BORDER="0"
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CELLPADDING="0"
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CELLSPACING="0"
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><TR
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><TH
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COLSPAN="3"
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ALIGN="center"
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>Snort-Setup for Statistics HOWTO</TH
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></TR
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><TR
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><TD
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WIDTH="10%"
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ALIGN="left"
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VALIGN="bottom"
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><A
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HREF="security-issues.html"
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ACCESSKEY="P"
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>Prev</A
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></TD
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><TD
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WIDTH="80%"
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ALIGN="center"
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VALIGN="bottom"
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></TD
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><TD
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WIDTH="10%"
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ALIGN="right"
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VALIGN="bottom"
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><A
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HREF="faq.html"
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ACCESSKEY="N"
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>Next</A
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></TD
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></TR
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></TABLE
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><HR
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ALIGN="LEFT"
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WIDTH="100%"></DIV
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><DIV
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CLASS="SECT1"
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><H1
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CLASS="SECT1"
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><A
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NAME="HELP">6. Getting Help</H1
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><P
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> In the end you might find yourself unable to solve your problems
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and need help from someone else. The most efficient way is either
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to ask someone local or in your nearest Linux user group, search
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the web for the nearest one.
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</P
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><P
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> But first of all try a look on <A
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HREF="http://www.snort.org/"
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TARGET="_top"
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>http://www.snort.org/</A
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> and the snort
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mailinglists. The people out there helped me very much.
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</P
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><P
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> Another possibility is to ask on Usenet News in one of the many,
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many newsgroups available. The problem is that these have such a
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high volume and noise (called low signal-to-noise ratio) that your
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question can easily fall through unanswered.
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</P
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><P
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> No matter where you ask it is important to ask well or you will
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not be taken seriously. Saying just <EM
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>snort
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does not work</EM
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> is not going to help you and instead the
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noise level is increased even further and if you are lucky someone
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will ask you to clarify.
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</P
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><P
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> Instead describe your problems in some detail that will enable
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people to help you. The problem could lie somewhere you did not
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expect. Therefore you are advised to list the following information
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about your system:
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</P
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><P
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> <P
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></P
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><DIV
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CLASS="VARIABLELIST"
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><DL
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><DT
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>Software</DT
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><DD
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><P
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> <P
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></P
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><UL
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><LI
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><P
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>/etc/snort/snort.conf</P
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></LI
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><LI
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><P
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>/etc/swatch/swatch.conf if used</P
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></LI
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><LI
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><P
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> excerpt of /var/log/messages, but only filter the relevant
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entries
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</P
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></LI
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><LI
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><P
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> used Linux distribution or operating system and version
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</P
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></LI
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><LI
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><P
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> Software that shows the error (with version number
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or date)
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</P
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></LI
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></UL
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>
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</P
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></DD
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></DL
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></DIV
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>
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</P
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><P
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> And you can ask me directly. But please remember: I'm having a live beyond
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computers and my spare time is rare. I will almost always answer my emails
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but this can take some times. Also I'm subscribed to the snort-users
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mailinglist too so you reach me this way too.
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</P
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></DIV
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><DIV
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CLASS="NAVFOOTER"
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><HR
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ALIGN="LEFT"
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WIDTH="100%"><TABLE
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SUMMARY="Footer navigation table"
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WIDTH="100%"
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BORDER="0"
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CELLPADDING="0"
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CELLSPACING="0"
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><TR
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><TD
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WIDTH="33%"
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ALIGN="left"
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VALIGN="top"
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><A
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HREF="security-issues.html"
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ACCESSKEY="P"
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>Prev</A
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></TD
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><TD
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WIDTH="34%"
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ALIGN="center"
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VALIGN="top"
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><A
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HREF="index.html"
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ACCESSKEY="H"
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>Home</A
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></TD
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><TD
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WIDTH="33%"
|
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ALIGN="right"
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VALIGN="top"
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><A
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HREF="faq.html"
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ACCESSKEY="N"
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>Next</A
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></TD
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></TR
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><TR
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><TD
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WIDTH="33%"
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ALIGN="left"
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VALIGN="top"
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>Security Issues</TD
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><TD
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WIDTH="34%"
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ALIGN="center"
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VALIGN="top"
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> </TD
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><TD
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WIDTH="33%"
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ALIGN="right"
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VALIGN="top"
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>Questions and Answers</TD
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></TR
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></TABLE
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></DIV
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></BODY
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></HTML
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> |